Frequently Asked Questions

💧 What happens if my product gets wet?

Most of our pieces have a protective coating. However, like any other accessory, they require proper care to maintain their durability and beauty.

🎨 Can I request a custom order?

Absolutely! We love bringing new ideas to life. Send us a message with your request, and we’ll provide personalized assistance to explore the possibilities and craft your unique design.

🌱 Why do my earrings come mounted on fabric?

At Moonsi, we care about the environment. To reduce single-use waste, we avoid unnecessary packaging such as cardboard or tags unless required for the product or requested by the customer. Instead, we present our accessories on fabric scraps repurposed from face mask production.

💳 How can I pay for my order?

We offer several payment options: Mercado Pago, PayU, bank transfer, and cash on delivery.

📦 What shipping options do you offer?

• CDMX: You can pick up your order at the bazaars we participate in or arrange a personal delivery.
• Rest of Mexico: We find the best shipping option based on your location and needs. The shipping cost will be calculated according to your order total and address.

⏳ How long does delivery take?

Delivery time depends on the selected shipping method, but it generally ranges from 3 to 7 business days after payment is confirmed.

🚑 What should I do if my product arrives damaged?

We carefully package every order to ensure it arrives in perfect condition. However, if your package gets damaged during transit, please contact us, and we’ll assess the situation to provide you with a quick and personalized solution.